Service Policy

Dive Manufacturer's Recommended Parts

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The Scuba Doctor use dive manufacturer's recommended parts and service kits wherever possible. This ensures that we are protected and that you, the customer is also protected. While this may not make us the cheapest scuba diving servicing engineers around, it does provide you with peace of mind.

3 Month Guarantee

All our dive equipment servicing is guaranteed for 3 months from the date of service. If it goes wrong within that time through normal diving activities, bring it back to us and we will service it again free of charge.

Travelling Overseas?

Please note that the high pressure seat in diving regulator first stage reducing valves need a short time to bed in. While we try to alleviate this by working the scuba regulator (achieved by lightly pressing the purge button a number of times) on completion of the service, you may experience a slight free flow when the regulator is first used. This will disappear very quickly.

However, we recommend that your dive regulators are used prior to going on overseas holidays where the climate and humidity may be very different to the servicing environment. For more information on this issue please contact The Scuba Doctor.

Safety Quality and Environment Policy

The Scuba Doctor is committed to conducting business so as to reduce or eliminate the environmental impact of its work activities, and to ensure minimal pollution and minimal damage. We are committed to ensure as far as possible that all materials are used and applied in an environmentally friendly manner according to manufacturer's specifications. We have established measurable objectives to ensure continued improvement systems aimed at the elimination of waste, pollution and environmental harm and we review performance against objectives quarterly.

The Scuba Doctor is also monitoring safety and continually improving so as to eliminate work-related injury and illness. Our employees undertake work activities in accordance with the Occupational/Work Health and Safety Act, respective codes and regulations relevant to the nature of the work being undertaken ensuring the health and safety of the company’s employees and the general public.

The Scuba Doctor Air, Nitrox and Trimix Fills